Role & Responsibilities of steward in F&B Objectives • identify the hierarchy in F&B industry • Define the role and responsibilities of F&B manager and steward Hierarchy of F&B department Duties and responsibilities of F&B Manager: • Ensuring that the required profit margins are achieved for each food & beverage service area, in each financial period. • Updating & compiling new beverage lists according to availability of stock, current trends & customer needs. • Compiling, in liason with the kitchen, menus for the various food service areas & for special occasions. • the purchasing of all materials, both food & drink. • Determing porton size in relation to selling price. • Department training & promotions, plus the maintenance of the highest professional standards. • Employing & dismissing staff. • Holding regular meetings with section heads to ensure all areas are working effectively, efficiently & are well coordinated. Duti...
Organizational policy and food safety policy Objectives • Understand in detail - employment policy and food safety policy Organizational procedures and food safety procedures There are many reasons to follow proper diet and health and safety procedures when working in the hospitality industry. One of them is the importance of avoiding outbreaks of toxic food. Unlike other food safety issues, this phenomenon becomes known after the event occurs when it is too late to take steps to stop it. All you have to do is investigate the cause and put in place measures to prevent it from happening again. It is best to make sure that those procedures and procedures are in place from the outset. • choose food storage conditions suitable for specific foods. • Keep food in a safe place to protect it from contamination and ensure your freshness, quality and appearance. • Store food at a controlled temperature and ensure that any frozen material freezes during storage. • prepare food safely to ensure it...
Make Pre-booking/Reservations for Customers Objectives • Demonstrate on how to make reservations or pre-book tables for customers Materials Required • Notepad • Pans • Dummy telephones Activity • the class into teams and the scenario is explained. ( the number of students in a group can be changed depending on the number of students in the class ). • Each team is provided with the props that are required for the role play. • One student has to act the customer making the reservation and the other student as the steward taking the phone call. The steward should write down the steps for making reservations as learnt.
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