Roster and Pre-booking management

Objectives

• what is roster management and roster process?

• Assigning service area as per duty roster

• Checking for Pre-booking

What is Roster Management?

Roster management is the planing of workface. It is a list of employees who are working in an organizational on a given day, week, or month.

Roster Management includes :

• Budgeting of employees 

• Forecasting of Employees Requirements

• Allocating right person to right task.

How a Roster Process work?

Following is the process through which the roster process works:

1. First the database of all the employees is pulled out.

2. Then the forecasting and budgeting employee requirement is taken into consideration.

3. Later the shifts are assigned to the employees. It is checked if the employee accepts or rejects the shift using ESS employee self-service portal.

4. Following this the workflow analysis shift reports are created.

Assign a service area as per roster duty

When a service aera is assigned to a staff it is done through a roster. A rotating roster helps managers to schedule all workers for day shift, mid shift and night shift for each week. Rotating the staff through the various shift. This type of schedule is extremely important for any hospitality industry, which includes restaurants, hotels, motels, and resorts.

A rotating roster allows the hospitality business to balance the skills of employees during different parts of the day or shift. Most hotels and restaurants have both hourly workers and shift managers. Hourly workers are usually specialized in certain aeras. For example, some restaurant crew workers primarily cook while others run the cash register or wait tables. The experience level often varies between workers specialized in the same areas. A rotating roster enables a manager to balance both experienced and inexperienced workers for different shifts. In this way the performance does not drop off at any particular time of the day.

Checking for Pre-booking

while some customer don't mind walking in and waiting to be seated, some customers prefer to book restaurant reservations. If the customer has a pre-booked table, ensure that you have a table waiting for them during the busy hours. Learning to handle restaurant reservations will help you make your customers dining experience a pleasant one. It can also help you get their praise and recommendations.

The Following steps are to be followed when you handle a Pre-booking request:

• Be as courteous as possible when handling a Pre-booking / reservation.

• inform the customer about the availability of tables if they have  requested for one during the Prime-time. Try and schedule an early or late i.e. breakfast / lounch / dinner if available is limited.

• colled all the relevant details like name, contact number,  email id, no. Of people the reservation is made for etc.

• book a reservation online if possible and the details of the same to your customer.

• call ahead and request for cancellation if you are unable to meet the customers requirements.